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10 Must-Have Certifications for IT Support Professionals

Prices can range from $500 to $2,000 USD or more depending on the provider and delivery method chosen. The cost of the CCNA Routing and Switching certification varies depending on where you take the course. Generally speaking it can range from $500-$3000 USD for the full course including both exams. While help desk technicians overlap in some ways with titles like IT support technician, they are ultimately not the same. Someone in a help desk support role, on the other hand, is likely to help users resolve more straightforward matters, such as a forgotten password.

help desk certifications

Applicants must also have at least five years of experience in two or more of the eight domains covered by the exam in order to qualify for the certification. Those who do not meet this requirement may still take the exam but will need to earn an endorsement from another CISSP holder before they can be certified. The HDI-SCA certification is valid for three years from the date of completion and can be renewed by retaking the exam or completing additional training courses. This course is completely online, so there’s no need to show up to a classroom in person.

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All of these questions can help you ensure you’re working with a trusted provider who will continue to provide excellent service for years to come. In addition, pay special attention to any certifications and training unique to your industry, products or services, and ensure that your team has the necessary certifications in those areas. While a help desk provider with general experience can offer some benefit, there’s no substitute for experience within your industry.

  • The cost of taking an accredited training course varies depending on which provider you choose and which country you are located in, but typically costs between $600-$2000 USD.
  • This article provides an overview of the top certifications available for help desk analysts to help them further their knowledge and career.
  • At the end of the day, customer service and technical support are complex, multi-faceted roles that require specialized training and certifications.
  • Candidates must also possess at least one year of experience in desktop support or related fields.

A helpdesk certificate can also provide evidence of your commitment to learning and development in the field, which may make you a more attractive candidate for certain roles. HDI Customer Service Representative (HDI-CSR) is a certification program that provides individuals with the knowledge and skills to become successful customer service representatives. The HDI-CSR certification is designed to help customer service representatives develop the skills necessary to effectively manage customer interactions and provide exceptional customer service. Certifications are important for a helpdesk in the job market because they demonstrate that an individual has the necessary knowledge and skills to perform their job effectively.

Find jobs that match your education level

If your team doesn’t use Microsoft, you can pay for each lesson individually, rather than buying them together. Here’s our list of the best certifications available to Help Desk Specialists today. Employers interested in joining the Google Career Certificates Employer Consortium can find more information at The CompTIA Network+ certification is valid for three years after which you must retake the exam if you wish to maintain your certification status. ¹Each university determines the number of pre-approved prior learning credits that may count towards the degree requirements according to institutional policies. Improving your help desk to better serve your customers can aid in your business’ growth.

  • Learners can earn a recommendation of 12 college credits for completing the IT Support Certificate, the equivalent of 4 college courses at bachelor’s degree level.
  • Throughout the course, students will see the actual tools that they’ll use every single day while working as help desk technicians.
  • The training program focuses on troubleshooting and customer care, networking, operating systems, system administration, and security.
  • Upon completion of the Google IT Support or IT Automation with Python Certificates, you will gain access to an exclusive job platform where you can easily apply to opportunities from employers with open IT jobs.

The best way to prepare for the exam is to study from a comprehensive course book or online course that covers all of the topics on the exam. Additionally, it is important to practice with sample questions and take practice exams so that you can become familiar with the format of the exam. It typically takes around 6-12 months to complete all the necessary exams in help desk engineer order to obtain the MCSE certification. Depending on your existing experience with the Microsoft platform, it may take less or more time to complete all the necessary exams. Google Career Certificates are designed to prepare you for an entry-level role in job fields like data analytics, digital marketing & e-commerce, IT support, project management, and UX design.

What are Help Desk Manager Certifications?

There are a variety of different providers available, including online courses and in-person classes. Typically, it costs around $300 USD to take the exam at a testing center or through Pearson VUE. If you choose to take the exam online through Cisco’s website, it will cost around $325 USD.

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service.

The HubSpot Customer Platform

The prerequisites for the IT Automation with Python Certificate include familiarity with basic IT concepts and operating systems, files, and processes; and networking and data management. The program builds on your IT foundations to help you take your career to the next level. The ITIL Foundation certification exam typically takes around two hours to complete and consists of 40 multiple choice questions.

  • The CCNA training course and exam teach networking fundamentals, IP services, security fundamentals, automation, and programmability.
  • The cost of the exam varies depending on your location but typically ranges from $200-$300 USD.
  • Additionally, it is important to practice with sample questions and take practice exams so that you can become familiar with the format of the exam.
  • Rather, it’s a critical element for some members of your call center to have in order to ensure security and stability.
  • Generally speaking, it costs between $500-$1,000 USD for all required exams and materials necessary to become certified as an HDI Desktop Support Technician.
  • Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.






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